I hope the information you find in my FAQs is helpful and that it’s given you a better understanding of our product.

I understand how important it is to be informed, and I want to make sure you have all the help and guidance you need.

If you haven't found the information you were after please contact us

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How long does delivery take?

We aim to have your order packed and sent within 3 working days.

Postal times may vary. Our delivery expectation is as follows.

1-3 business days Perth

8-10 business days Sydney, Melbourne, Brisbane, Canberra.

11-13 business days Queensland

Select Express Post at checkout to ensure fast delivery for a special occasion.


I have an NDIS plan can I claim my order?

Please note that I am not an NDIS registered provider which is required if you have an Agency Managed Plan.

However, I can accept Self Managed and Plan Managed NDIS plan payments online.

How to purchase:

Self Managed

  1. Please check that your plan NDIS Self Managed budget allows for consumables.
  2. Please checkout as you would normally and make the payment  via Credit/Debit Card, PayPal or Bank Transfer and you will receive a Tax Invoice to keep for your records and submit your claim via the NDIS portal.


Plan Managed

For NDIS Plan Managed payments, in most cases, the Plan Managers approve all of our orders with the exception of a few products. This usually depends on your plan and what your budget allows. If you're unsure, please speak with your Plan Manager about the items you wish to order before placing an order.

  1. Add items to the cart as you normally would.
  2. Go to the cart.
  3. Add the NDIS Participant Name and NDIS Number to the 'notes' section on the cart page before proceeding to checkout.

(Most Plan Managers will require this on the invoice in order to make payment. If you forgot to add this at any time during the checkout process, you can go back to the cart by clicking 'cart' in the top menu. See below.)

  1. Continue to checkout as you normally would.
  2. At payment select NDIS Payment- Plan Managed.
  3. Checkout.
  4. Forward the invoice email to your Plan Manager for approval and payment. This may need to be followed up with them directly.

 Continue Shopping 

Please email- info@sensoryplay.shop if you have any problems at all.

I need my purchases for a special occasion how fast will they get here?

I recommend ordering early and selecting express post at check out to avoid disappointment.

I'm after a particular product, I don't see listed here. Do you do special orders?

Sure. We will do our best to source what you are after. Please contact us.

I would like to do a order for an education facility. Am I able to get an invoice?

I love supporting educator's resources that can bring sensory play to the classroom. 

The school accounts option allows those without access to company credit cards to raise an invoice for submission to your accounts department.

Stock will be held for 5 working days. Once payment is received your order will be shipped or delivered if you are in Karratha.

Please note if an invoice remains unpaid for more than 5 working days items ordered will be returned to stock.

How to Order

  1. Add to cart and checkout as normal.
  2. At payment select School Accounts.
  3. Forward the invoice to your accounts department.
  4. Once payment has been received stock will be delivered locally or shipped. *Please note shipping outside of Karratha will be billed separately.

 Please email- info@sensoryplay.shop if you have any problems at all.

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I would like to do a bulk order for an education facility is that possible?

Sure I would love to assist you. Please contact info@sensoryplay.shop with a list of your requirements or arrange a consultation so we can guide you to select the perfect products for your requirements.

What is your return policy?

Please check out our full returns policy.

Do you deliver?

We are located in Karratha, WA. We do free local delivery for Karratha residents and ship via Australia Post, Australia Wide.

How much is delivery?

For non-bulky items:

Flat Rate Shipping $10

Express Shipping $12

Orders over $100 Free Delivery